Support
Stuck, lost something or found a bug? Email support@munchmethod.com and we'll get back to you. The quickest way is the Support button in the game's Settings: it opens an email with the app version already filled in. It helps to mention your iPhone / iPad model and iOS version.
Purchases
I bought something but didn't get it
Purchases are delivered as soon as the App Store confirms them. If the app was closed or lost connection, just open it again: anything paid for but not yet delivered is added automatically. If a purchase says pending (for example waiting for a parent's approval with Ask to Buy), it's added once it's approved.
How do I restore No Ads or the Starter bundle?
Open Settings → Restore purchases while signed into the same Apple ID you bought with. The game tells you what was restored. Coin packs and the Rescue Pack are used up when bought, so they can't be restored.
How do I get a refund?
Purchases go through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
Progress and iCloud
Is my progress backed up?
Yes, if you're signed into iCloud on your device: your level, coins, settings and delivered purchases are backed up to your own iCloud account automatically. Reinstall the app or set up a new device with the same Apple ID and your progress comes back the next time you open the game.
I lost my progress
Check that you're signed into iCloud with the same Apple ID as before and that iCloud is turned on for apps, then open the game again. If you play on two devices, the game keeps the furthest level and the higher coin balance. Without iCloud, progress is stored only on the device and is lost if the app is deleted.
Ads and No Ads
What does No Ads remove?
No Ads (and the Starter bundle, which includes it) removes the pop-up adverts between levels. Optional reward videos, which you choose to watch for coins or fuel, stay available.
How do I change my privacy choices?
In the game, open Settings → Privacy choices. See our privacy policy for details.